How long should i wait ?

Interpreter policy—wait time

POLICY FOR 45 MINUTES WAIT PERIOD – CUSTOMER COURTESY

 

Interpreter policy—wait time

As you know, when you arrive for an appointment, it is customary to wait at least 30 minutes from the scheduled appointment time before asking to be signed out. Due to increased client demand, we have decided to change our policy to a 45 minutes wait period from the scheduled appointment time.
From this point forward, when you have an interpreting assignment with The Language Group, you should wait 45 minutes.

 

POLICY AND STEPS
WHAT TO DO AFTER 45 MINUTES WAIT PERIOD

1. I am the interpreter for [LEP name]. Will you still see this person if they arrive now?

  • If they say “YES”, please wait for your party to arrive
  • If the say “NO”, please obtain a signa-ture and you are free to go

2. At the 60 minute mark, if your LEP has not arrived, please refer to bullet point 1.

3. If they say “NO” you are then free to leave once you obtain a signature.

 

Your time is valuable

However, you are being compensated for this time, therefore I ask that you wait at least 45 minutes before asking to be released.


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