Video Remote Interpreting - Bluestream

Instructions and Training for Interpreters

Welcome to the World of Video Remote Interpreting. 

This page will introduce you to the system and provides support for you.  

HOW TO's Technical Requirements

How to’s 

First Steps

Sign up with your vendor manager to be added to the VRI Team.

The assigned Vendor manager will provide you with the necessary information and support to get you up and running in the environment.

She/he will also assign you an account on our platform.

Contact:

Interpreting@thelanguagegroup.com

Second Step

Prepare your environment

Location

  • Quiet and well-lit Room
  • Clean undistracted background (e.g. Wall without Pictures)   

Technology

  • Computer or Laptop
  • Web Camera
  • Headset (USB preferred)
  • Internet with min 500 Kbps

Dress Code 

  • Professional attire

Third  Step

Setting up your account.

You will receive an email from us with Password reset instructions.

Click on the provided link and create your password

That will open the interface for you.

Allow Access to Camera and Microphone

Set yourself as UNAVAILABLE

Adjust your Video Appearances like Background, Lighting etc.

When adjusted you can set yourself as available and start working

 

 

Start your work

after completing the above steps you can start your work: 

 

  1. Sign in 
    https://remote-expert.vri-thelanguagegroup.com/     


     

  2. Set yourself as AVAILABLE 
          

  3. Await your assignment

Spoken Languages

ALS – American Sign Langauge 

Set-up  

See above 

Set-up 

Same as above, just a little further back. Make sure your gestures are visible in the video preview

Check List  

Coming Soon 

Check List  

Coming Soon 

Technical issues

Call 757.431.9004 ext 800

Technical Requirements 

Operating System

  •  Windows: Windows 10, 8, 7 SP1, Vista SP2, XP SP3 and above
  •  Mac: OS X 10.6 and above
  •  iOS: 13.3 or newer
  •  Android 5.0 or newer

Browser

  • Google Chrome 67.0 and above
  • Mozilla Firefox 52.0 and above
  • Safari 12 and above

Processor

  • Intel i3 or better
  • AMD A8 or better

Memory

  • RAM: Minimum 2GB
  • Memory: No installation or local storage required

iOS Devices

  • iOS13.3 or newer

Android Tablets and Phones

  • Android 5.0 or newer with sufficient processing power to transcode video

Bandwidth Requirement

  • Minimum 500Kbps

Firewall Ports:

  • Ports TCP 80, 443
  • Ports TCP/UDP 3478, 5349 (STUN/TURN Servers)
  • Certain firewall configurations may require additional setup (e.g. whitelisting IP ranges)

Training Video 

Coming Soon 

Frequently Asked Questions 

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Sender: no-reply@bluestreamhealth.com

Subject line : New Password Confirmation

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